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Policies

New Patient Exam

Our new patient examination is quite comprehensive. Expect the following services from our team at your first appointment:

  • An inventory of your health concerns and requirements. Please let us now if you need special accommodations prior to the initial appointment

  • An examination of your oral condition and gum health

  • X-ray and x-ray review by the dentist

  • A discussion of all treatment options

  • Suggestions on how treatment can be done in phases and according to priorities

  • A review of your insurance coverage and an estimate of the cost for treatment services

Scheduling Policies

At Elmsdale Dental Clinic, we know our patients appreciate the little to no wait time. To ensure that we can adhere to the policy, we request patients do their part to be punctual. This will ensure that patients are seen immediately on arrival.

Our dental office notifies patients of pending appointment two weeks prior to their scheduled appointment date. Patients who schedule their appointments early usually can pick a date and time of their choosing. Our office reconfirms the appointment two days before the appointment date.

Our office does not double book appointments, which means that when an appointment is booked we are reserving time with our doctor, assistant and hygienist as well as operatory space to for each individual patient to allow us to deliver the quality, personal care every patient deserves.  For our office, a missed dental appointment prevents us from scheduling another patient that could benefit from the time and treatment. Patients should provide at least twenty four hours notice of cancellation for a confirmed appointment to avoid a missed appointment fee.

Treating emergency patients is an important part of our responsibility. Our staff does everything possible to quickly alleviate patient pain. Patients with an emergency can request an appointment at short notice by calling our office, and we will make every effort to accommodate the emergency within a reasonable time frame based on symptoms and immediate need.

Consent Policy

No treatment is ever provided to a patient without their consent. Patients have the option to decline the recommended treatment plan.

 

Financial Policies

Elmsdale Dental Clinic  ensures the highest quality care and service to our patients and as such have adopted a primary assignment policy for insurance companies, which means that our dental office files the patients primary insurance electronically and the insurance company pays our office directly the covered portion.  The patient is responsible for all cost not covered by the primary insurance at the time of service.

If the patient has dual insurance (two insurance policies) the clinic takes assignment on the primary only, we will also prepare the secondary insurance claim on behalf of the patient, which requires the insureds signature and we send on behalf of the patient, however the patient pays for the treatment provided upfront. The secondary insurance companies then pay directly to the patient.

Patients are always provided with their bill and encouraged to review and understand what treatments were carried out.

Our office welcomes many types of dental insurance, and our insurance and payment coordinator will be happy to assist you in determining what type of benefits are available to you through your insurance plan. Payment arrangements for account balances are due at the time services are rendered, so please bring your insurance card with you to your first visit. We accept many forms of payment, including cash, debit and most major credit cards. You can also speak with our Financial Coordinator about flexible payment options available for major dental services including third party financing.If you have lingering questions concerning the financial aspect of your visit, our Office Manager and Financial Coordinator are on-hand during regular business hours to answer your questions and address your concerns.

Know Your Dental Insurance Policy

We explain your insurance coverage at your initial visit or before we start any major treatments. However, it is not always possible for us to find all the information since insurance companies are not obligated to disclose any or all information to us (the care provider) under the privacy act. We recommend that patients verify their coverage directly with their insurance company.

Insured patients are encouraged to provide us the following vital information about their insurance policy. If in doubt, always ask the insurance company. Vital Insurance Information includes:

  • Name of insurance carrier and phone number

  • Policy number, Certificate (ID) number and Division number, if any

  • The anniversary date of the policy, for example is it January 1st, rolling calendar, from date of initial employment etc.

  • The annual maximum benefit per patient

  • The annual fee guide covered by their insurance policy, example 2014, 2015, 2016 etc.

  • Percentage of coverage allowed for diagnostic services, preventative services, restorative services, endodontic services, periodontal services and all other major treatments, such as crowns, bridges and dentures

  • The per person and/or family annual deductible amount

  • Number of scaling / cleaning units covered per year and the frequency etc.

(902)883-7624

(902)883-7473

269 Highway 214 Unit 145 Elmsdale, NS B2S 1K1

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Dr. Andrew Kim

Dentist/Owner

Dr. Andrew Kim

Andrew was born and raised in St. John's, NL, where he attended Brother Rice High School. Upon graduation, he attended St. Francis Xavier University and attained his BSc with a major in Biology.

He subsequently received his Diploma in Dental Hygiene and Doctor of Dental Surgery from the Dalhousie School of Dentistry in 2001 and joined Elmsdale Dental Clinic shortly after graduation. Andrew is also a Reserve Dental Officer with the Royal Canadian Dental Corps and since 2003 has served with 33 (Halifax) Field Ambulance.  He currently serves with 1 Canadian Field Hospital detachment, Ottawa.

Andrew’s Professional Commitment:  “Refining and expanding clinical skills”. Andrew is a member of various study clubs and regularly attends Continuing Dental Education courses.

On a Personal Note:  Andrew likes to keep active by regularly running, participate in Crossfit training, and spending time with his three children Nicholas, Gabrielle, and Isabelle and wife Michelle.

Dr. Alexandra Mann

Dentist/Owner

Dr. Alexandra Mann

Alexandra is originally from Campbellton New Brunswick.  Prior to studying dentistry, she completed a Bachelor of Science in Biochemistry at the University of New Brunswick in Fredericton. In 2011 she obtained her Doctor of Dental Surgery degree from Dalhousie University. Upon graduation, Alexandra moved to Portland, Maine where she practiced general dentistry for a little over one year. In October 2012 following a move back to East Coast Canada, she joined the Elmsdale Dental Clinic as an Associate Dentist.

Alexandra’s work ethic and attention to detail help contribute to her skill set as a general dentist. She continuously seeks to increase her knowledge in dentistry through continuing education courses and study clubs in order to provide patient-focused comprehensive dental care.

Alexandra’s Professional Commitment:  “Helping each individual patient achieve his or her optimal oral health through both education and treatment planning.”

On a Personal Note:  Alexandra enjoys outdoor activities and traveling as well as spending time with her new husband, as well as her family residing in northern New Brunswick.

Alexandra is excited to provide oral health care to the patients of Elmsdale Dental Clinic and to build long lasting relationships with her patients.

Dr. Claire Karst

Associate Dentist (Founding Dentist)

Born and raised in Newfoundland, Claire graduated with a Bachelor of Science (Biology) in 1985 from Memorial University.  During her year in the BSc program, she also studied classical piano through the Trinity College at London England program.  Nova Scotia became home following a move to the East Coast and she graduated from Dalhousie Dentistry in 1990. Claire began her career as an associate in Shubenacadie and launched her own practice in Elmsdale in 1991. She has a deep familiarity and love for the East Hants area of the province.

Presently, Claire is a member of Nova Scotia Dental Association (NSDA), Halifax County Dental Society Board, and an active Tucker Study Club Member (Gold Study).

Claire is keenly invested in continuing dental education. She completed studies in occlusion using the Pankey Philosophy in 2007.

Claire’s Professional Commitment:  “Providing the best comprehensive dentistry to patients”

On a Personal Note:  Loves to spend time with friends and family, cooking, and travelling.

My best gift: "Being able to practice dentistry with my brother, Dr. Andrew Kim."

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Dr. Megan Bergman

Associate Dentist 

Dr. Bergman comes to us from Newfoundland but is no stranger to Nova Scotia as she completed her Doctor of Dental Surgery degree at Dalhousie University. Prior to this she completed a Bachelor of Science at Memorial University in St. John’s, NL. She is committed to providing comprehensive oral health care and education to her patients in a comfortable and friendly environment. In her spare time Dr. Bergman enjoys adventuring with her family and friends, baking, travelling, and sailing. She looks forward to getting to know the wonderful people of Nova Scotia and is excited for the future as her and her husband make this beautiful province their home.
 

Associate Dentist 

Dr. Alexis Robinson

We want to formally introduce you to our newest member of the Elmsdale Dental Team-
Dr. Alexis Robinson!


Dr. Alexis Robinson, originally from Cape Breton, wanted to become a dentist since age 10. She graduated from Saint Mary’s University Bachelor of Science program before completing her Doctor of Dental Surgery degree at Dalhousie University. Upon graduation from Dalhousie, she received the Hanau Prosthodontic Award for excellence in the study and clinical application of prosthodontics. She is now a part time clinical instructor at Dalhousie.
Dr. Robinson believes that a warm approach and strong communication can make all the difference in a patient's treatment experience. Her background as a yoga instructor, and training in Nitrous Oxide Sedation, help her make patients feel comfortable and cared for.
In her spare time, she loves doing pottery and spending time with her family and cat, Jax. She enjoys staying active by practicing yoga, going hiking and running.
Dr. Robinson began her career in Truro, and is now looking forward to meeting new patients, and building long lasting relationships with families at Elmsdale Dental.
Dr. Robinson offers oral sedation and nitrous for children and adults.

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